PAYMENT
We accept the following forms of payment for online purchases:
Visa
American Express
MasterCard
Paypal
Apple Pay
Google Pay
Discover
Amazon Pay
Affirm
Afterpay
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
At this time, we only accept one form of payment per order.
Verify that you have correctly entered your payment information. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
You can cancel any order within 15 minutes of placing it by going to the “My Orders” section of your account. After this 15-minute period, we will not be able to cancel or modify your order. We ask that you return the package to us after it has been delivered, as indicated in our Return Policy.
Sales tax is applied to your order in accordance with individual state and local regulations depending on the shipping address. An estimated tax charge is added to your order during the checkout process, and the exact charges will be calculated automatically upon order shipment based on the shipping address zip code.
The final amount taxed will be equal to or less than the Estimated Sales Tax and will be indicated on your completed order invoice.
A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.
Affirm and Afterpay orders are subject to your loan agreement with them. In some cases, a down payment will be required and will be charged when your order is placed.
RETURNS & EXCHANGES
Within 5-7 calendar days from the date of delivery.
Once we receive and inspect your returned item, we will notify you electronically about the status of your exchange request, typically within 2-5 business days from the day we receive the returned item.
1. Start the return process by clicking here
2. Pack the item(s) you wish to return in the original packaging.
3. Once your return request has been approved, please go to your local post office or preferred shipper and send to
The Edge Girl
PO Box
4. The customer is responsible for the return shipping fee.
SHIPPING
Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.
Tracking information for each order is also located in your account dashboard.
If your order has not been delivered within the estimated timeframe, we recommend:
– Checking your order status here
– Checking that the delivery address is correct
– Contact us and we will be happy to assist you
All orders will be shipped in a secure, USPS Priority Mail® cardboard box or tyvek envelope . Inside the parcel, your order will come in The Edge Girl branded packaging.
